Contact information
Contact Us
At Perella Bags, we're committed to making your shopping experience smooth, secure, and enjoyable. Whether you have a question about one of our handbags, need help placing an order, or require assistance with an existing purchase, our customer support team is here to help.
You're welcome to contact us before or after making a purchase — we're happy to help with product questions, payments, shipping, order tracking, cancellations, returns, exchanges, refunds, or any other store-related concern.
Our Availability
Our customer support team is available:
- Monday to Friday: 9:00 AM – 5:00 PM Eastern Time
- Saturday & Sunday: Closed
During business hours, we make every effort to respond to emails and calls promptly. Most non-urgent messages are answered within one business day. Requests submitted outside business hours or on weekends are reviewed on the next business day. Response times may be a little longer during holidays or unusually high order volume.
Ways to Reach Us
Phone Support — Fastest for Urgent Questions
For urgent order matters — like correcting a shipping address before your order ships, or checking on a payment — call us:
Phone: +1 (786) 250-0524
Phone support is available Monday to Friday, 9:00 AM – 5:00 PM Eastern Time. Please have your order number and checkout email ready when you call. For your security, never share your complete card number, security code, or one-time verification codes over the phone.
Email Support — Best for Detailed Questions
For returns, refunds, product questions, or anything that isn't urgent, email us:
Email: business@prellabags.store
We aim to respond within one business day. To help us assist you faster, please include your full name, order number, the email used at checkout, the product name, and a clear description of your question or issue — plus photos if reporting a damaged or incorrect item. Never send complete card numbers, security codes, or passwords by email.
Mailing Address
If you need to send a return or documents, please contact us first for instructions before mailing anything:
Perella Bags (Trust N Mart LLC)
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States
What Can We Help You With?
You're welcome to reach out any time you:
- Have a question about a bag's material, color, size, or features
- Need help placing or tracking an order
- Didn't receive an order confirmation email
- Need to correct your shipping address before dispatch
- Received the wrong, damaged, or defective item
- Want to request a return, exchange, or refund
- Have a payment or checkout issue
- Have a question about any of our store policies
No matter how small the question, we're always ready to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos of the product and packaging. We'll review the details and let you know the next step — replacement, exchange, or refund — in line with our Return and Refund Policy.
Order Changes & Cancellations
Contact us as soon as possible if you need to change or cancel an order. We'll do our best to help before it enters processing, but changes or cancellations aren't guaranteed once an order has shipped.
Our Promise to You
Every message to Perella Bags is reviewed by our support team and handled with care. We aim for communication that is clear, honest, and easy to understand — and if something goes wrong with an order, we'll work with you to find a fair resolution based on our published policies.
Thank you for shopping with Perella Bags.
Customer Service Contact Details
- Business Name: Perella Bags
- Trade Name: Trust N Mart LLC
- Customer Support Email: business@prellabags.store
- Phone: +1 (786) 250-0524
- Instagram https://www.instagram.com/prellabags/
- Mailing Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (Closed Saturday & Sunday)