Terms of Service

Last updated: August 5, 2026

These Terms of Service govern your access to and use of the Prella Bags website, online store, products, customer-support services, and related features.

Throughout these Terms, "Prella Bags," "we," "us," and "our" refer to Prella Bags, operated by Trust N Mart LLC. "You," "your," and "customer" refer to any visitor, user, or purchaser who accesses our website or purchases a product from us.

Our online store is hosted through Shopify, which provides the e-commerce platform that allows us to display and sell our products.

Please read these Terms carefully before using our website or placing an order. By accessing our website, creating an account, adding a product to your cart, submitting an order, or purchasing a product, you agree to be bound by these Terms and the policies referenced in them.

1. Acceptance Of These Terms

By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms of Service.

These Terms apply to:

Website visitors
Customers placing orders
Registered account holders
Customers communicating with our support team
Individuals submitting reviews, feedback, or other content
Anyone using any service or feature made available through our website

Our Privacy Policy, Payment Policy, Shipping Policy, and Return and Refund Policy displayed on our website form part of these Terms through reference.

If you do not agree with these Terms, you must not use our website, create an account, or place an order.

2. Eligibility And United States Store Scope

You must be at least 18 years old or the legal age of majority in your state of residence to place an order through our website.

A person under the legal age of majority may use the website only with the involvement and permission of a parent or legal guardian.

By using our website or placing an order, you confirm that:

You have the legal capacity to enter into a binding agreement
The information you provide is accurate and complete
You are authorized to use the selected payment method
Your purchase is for a lawful purpose
You will comply with all applicable federal, state, and local laws

Our store is intended primarily for customers in the United States. The shipping destinations currently available are displayed during checkout. We are not required to accept or fulfill an order for a location that is not supported by our checkout or shipping services.

Products may not be purchased, exported, transferred, or used in violation of applicable United States laws, sanctions, or trade restrictions.

3. Customer Accounts And Guest Checkout

Customers may be permitted to purchase through guest checkout or through a registered customer account, depending on the options available through our Shopify checkout.

When creating or using an account, you agree to:

Provide current and accurate information
Keep your login credentials confidential
Protect your account from unauthorized access
Notify us promptly if you believe your account has been compromised
Accept responsibility for activities performed through your account, except where prohibited by law

You must not impersonate another person, use false information, create accounts for fraudulent purposes, or attempt to access another customer's account.

We may suspend or restrict an account when we reasonably believe that it is being used fraudulently, unlawfully, or in violation of these Terms.

Account suspension does not remove responsibility for valid charges, completed purchases, or other obligations incurred before suspension.

4. Product Information, Images And Availability

We make reasonable efforts to present product information accurately, including:

Product names
Descriptions
Materials
Dimensions
Colors
Features
Availability
Prices
Photographs and videos

Actual colors may appear slightly different depending on the customer's screen, display settings, lighting, or device. Minor differences that do not materially change the product may not constitute a defect.

Customers should review all product descriptions, measurements, materials, compatibility information, and care instructions before purchasing.

Products are subject to availability. Adding an item to a cart does not reserve the product or guarantee that it will remain in stock.

We may correct a genuine typographical, photographic, technical, pricing, availability, or product-description error. When an error materially affects an order, we will contact the customer and provide an appropriate option, which may include confirming the corrected information or cancelling and refunding the affected order.

We will not intentionally advertise unavailable products, inaccurate prices, or product features that we cannot provide.

5. Prices, Currency, Taxes And Charges

Unless another currency is expressly displayed at checkout, prices on our United States store are displayed and processed in United States dollars (USD).

Before the customer submits an order, the checkout page will display the applicable:

Product subtotal
Discounts
Shipping charges
Taxes
Other disclosed charges
Final order total

Prices may change before an order is submitted. A price change will not normally affect an order that has already been accepted and paid, except where there is an obvious pricing or technical error.

Applicable sales tax will be calculated according to the order details, shipping destination, and legal requirements implemented through our checkout.

The customer's bank, card issuer, or payment provider may separately charge currency-conversion, foreign-transaction, overdraft, interest, or other account-related fees. Such external fees are not collected or retained by Prella Bags.

We do not add undisclosed payment charges or hidden fees at checkout.

6. Orders And Order Acceptance

Submitting an order is an offer to purchase the products listed in the order. Receiving an automated order-confirmation message does not always mean that the order has been finally accepted for fulfillment.

We may review an order before accepting or shipping it.

An order may be refused, placed on hold, limited, or cancelled when:

Payment is declined or cannot be verified
The product is unavailable
The quantity exceeds reasonable purchase limits
Customer information is incomplete or inaccurate
The shipping address is invalid or unsupported
Fraudulent or unauthorized activity is suspected
A product price or description contains an obvious error
The order appears intended for unauthorized resale
The order violates these Terms or applicable law
Additional verification is reasonably required but not completed

We may limit quantities purchased per person, household, account, payment method, billing address, or shipping address.

If we cancel an order after successfully collecting payment, an eligible refund will be initiated to the original payment method in accordance with our Return and Refund Policy.

7. Payment, Authorization And Verification

Customers must pay the complete amount displayed at checkout using a payment method actively offered through our website.

Available payment methods may vary according to the customer's device, location, card issuer, payment provider, and the methods currently enabled on our Shopify store.

Payment information is processed through Shopify and the applicable payment provider. Prella Bags does not directly store complete card numbers or card security codes on its own servers.

When an order is submitted, the payment provider may:

Authorize the payment
Capture the payment
Decline the payment
Display the transaction as pending
Request additional authentication
Place a temporary authorization hold

We may request reasonable verification when an order is identified as unusual or potentially unauthorized. Verification may include confirmation of the customer's identity, billing information, shipping information, or order details.

Customers must never send complete card numbers, security codes, account passwords, or one-time authentication codes to us by email.

Additional payment conditions are explained in our Payment Policy.

8. Shipping, Delivery And Order Tracking

Orders are shipped according to the methods, costs, processing times, and estimated delivery periods described in our Shipping Policy and displayed during checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly confirm otherwise in writing.

Shipping or delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Transportation interruptions
Incorrect customer information
Address-access restrictions
Holiday volume
Government action
Security inspections
Other unexpected events

Customers are responsible for providing a complete and deliverable shipping address. Customers should contact us immediately after ordering if they discover an address error.

Once an order has entered fulfillment or has been transferred to a carrier, we may be unable to change or redirect it.

Tracking information will be provided when available. Customers should allow reasonable time for the carrier's tracking system to update.

Our responsibilities for lost, delayed, stolen, or damaged packages are governed by our Shipping Policy, Return and Refund Policy, applicable carrier procedures, and applicable law.

9. Order Changes And Cancellations

Customers should contact us as soon as possible to request an order change or cancellation.

A cancellation or modification is not guaranteed because orders may enter processing shortly after they are submitted.

When an order has not been processed or shipped, we will make reasonable efforts to complete an eligible cancellation or requested correction.

When an order has already been processed or shipped:

It may no longer be possible to cancel it
The customer may need to receive the package
An eligible return may need to be initiated after delivery
Standard return shipping responsibilities may apply

If an eligible cancellation is approved after payment has been collected, the refund will be issued to the original payment method according to our Return and Refund Policy.

Cancelling a payment through a bank does not automatically cancel an order with Prella Bags.

10. Returns And Exchanges

Eligible returns and exchanges are governed by our Return and Refund Policy.

Unless otherwise stated in the applicable product listing or Return and Refund Policy, an eligible return request must be submitted within 60 days from the date of delivery.

Returned products must generally be:

Unused
Undamaged
Unaltered
In their original condition
Returned with the original packaging
Returned with all tags and accessories
Properly packed for return shipping

Products identified as final sale or non-returnable before purchase are not eligible for return, except where required by law or where the item received is incorrect, damaged, or defective.

Customers must contact us within 48 hours of delivery concerning an item that arrives damaged, defective, or different from the item ordered. Photographic or video evidence may be required.

Return-label responsibilities and return-shipping costs depend on the reason for the return and are explained in our Return and Refund Policy.

A return is not approved merely because a package has been mailed to us. The returned item must first be received and inspected.

11. Refunds

Approved refunds are governed by our Return and Refund Policy.

An eligible refund will be issued to the original payment method used for the purchase. We do not normally send refunds to an unrelated card, bank account, or payment method.

After a returned item is received, we will inspect it and notify the customer whether the refund has been approved, declined, or adjusted.

Once approved, Prella Bags will initiate the refund within 7 days.

After we initiate a refund, the customer's bank, card issuer, or payment gateway may require additional time to post the funds. That additional financial-institution processing period is outside our direct control.

Prella Bags does not charge a hidden refund-processing fee. Any non-refundable shipping cost, missing-item deduction, or other applicable adjustment will be explained to the customer.

When a return is rejected or a refund is adjusted, the customer will receive an explanation of the reason.

12. Promotions, Discounts And Gift Cards

Promotions, discount codes, gifts with purchase, referral offers, and other special offers are subject to the terms displayed with the relevant promotion.

Unless expressly stated otherwise:

Promotions are available only for the published period
Product or customer eligibility restrictions may apply
Minimum-purchase requirements may apply
Discount codes must be entered before payment is submitted
Expired or unauthorized codes will not be accepted
Discounts have no cash value
Discounts cannot be applied retroactively to completed orders
Multiple offers may not be combined
Promotions are available only while eligible supplies last

We may cancel a promotion or refuse a discount that is obtained through fraud, manipulation, technical abuse, unauthorized publication, or violation of the promotion's conditions.

Gift cards, when offered, are subject to the conditions displayed at purchase and applicable law. Gift cards are not redeemable for cash except where required by law.

13. Billing, Contact And Customer Information

Customers agree to provide accurate, current, and complete information for every purchase.

Required information may include:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment details
Other information reasonably required to process the transaction

Customers are responsible for checking their order information before submitting payment.

We are not responsible for a delivery failure caused by incorrect information supplied by the customer, although we will provide reasonable assistance when possible.

A customer must promptly update account or order information when it changes.

We may contact a customer using the email address or telephone number provided to:

Confirm an order
Request payment or address verification
Provide shipping updates
Respond to a support request
Provide return or refund information
Communicate important service or policy information

14. Permitted Use And Prohibited Conduct

You may use our website only for lawful personal shopping and informational purposes.

You must not use the website or its content to:

Violate any applicable law or regulation
Commit fraud or make an unauthorized purchase
Submit false billing, identity, or shipping information
Infringe intellectual-property or privacy rights
Transmit viruses, malware, or harmful code
Attempt to access non-public systems or customer accounts
Bypass security, authentication, or purchase limits
Scrape, copy, harvest, or extract website data through automated means without permission
Interfere with website functionality or another customer's use
Submit abusive, threatening, discriminatory, obscene, or unlawful material
Conduct unauthorized resale or deceptive commercial activity
Misuse discounts, promotions, returns, chargebacks, or refund systems
Place orders using stolen or unauthorized payment information

We may restrict website access, cancel affected orders, suspend accounts, preserve relevant records, or cooperate with payment providers and lawful authorities when prohibited conduct is reasonably suspected.

15. Intellectual Property Rights

The website and its original content are owned by or licensed to Prella Bags and may be protected by copyright, trademark, trade-dress, and other intellectual-property laws.

Protected materials may include:

The Prella Bags name and logo
Product photographs
Product videos
Website text
Graphics
Product descriptions
Page designs
Software
Icons
Marketing materials
Other original content

You may view and use the website for personal, non-commercial shopping purposes.

You must not reproduce, publish, modify, distribute, sell, license, create derivative works from, commercially exploit, or misrepresent ownership of our content without prior written permission.

Nothing in these Terms transfers any intellectual-property right to the customer.

Third-party trademarks and content remain the property of their respective owners.

16. Reviews, Feedback And Customer Submissions

Customers may be permitted to submit product reviews, photographs, comments, suggestions, questions, or other content.

You confirm that any content you submit:

Is accurate and based on a genuine experience
Is not misleading or fraudulent
Does not infringe another person's rights
Does not reveal another person's private information
Does not contain unlawful, abusive, or malicious material
Does not contain malware, spam, or unauthorized advertising
Complies with applicable laws and these Terms

You retain ownership of your original submission. By submitting content to us, you grant Prella Bags a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use that content for operating, improving, and promoting our business, subject to applicable law and our Privacy Policy.

We may moderate or remove content that violates these Terms. We will not knowingly create or publish false customer reviews.

Submitting a review does not guarantee that it will be published.

17. Third-Party Services, Tools And Links

Our website may rely on or provide access to third-party services, including:

Shopify
Payment processors
Shipping carriers
Fraud-prevention providers
Analytics providers
Customer-support systems
Social-media platforms
External websites

Third-party services may be governed by their own terms and privacy policies.

We do not control every third-party website and are not responsible for unrelated third-party content, practices, products, or services.

A link to another website does not necessarily constitute our endorsement of everything offered through that website.

Customers should review the applicable third-party conditions before providing information or completing a transaction outside our website.

We remain responsible for our own obligations to customers and do not use this section to remove rights that cannot legally be waived.

18. Privacy, Security And Electronic Communications

Our collection, use, and disclosure of personal information are explained in our Privacy Policy.

By using the website or placing an order, you acknowledge that certain information must be processed to:

Operate the website
Complete transactions
Prevent fraud
Provide customer support
Fulfill and deliver orders
Process returns and refunds
Comply with legal obligations

Checkout and payment information is processed through Shopify and the applicable payment provider.

Although we use reasonable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

By providing an email address or telephone number, you agree to receive transactional communications related to your account, order, payment, delivery, return, refund, or customer-support request.

Marketing communications will be sent only in accordance with applicable law and the preferences available to you. You may unsubscribe from promotional emails using the unsubscribe option included in the message.

19. Disclaimers, Liability And Indemnification

We aim to keep our website operational, accurate, and secure. However, the website may occasionally be unavailable or affected by maintenance, technical failures, third-party interruptions, or events outside our reasonable control.

To the maximum extent permitted by applicable law, the website is provided on an "as available" basis. We do not guarantee uninterrupted access or that every non-material website error will be corrected immediately.

Products are subject to any express warranties stated on the product page or required by law. We do not exclude warranties, remedies, or consumer rights that cannot legally be excluded.

To the maximum extent permitted by law, Prella Bags will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from website use when such exclusion is legally permitted.

Nothing in these Terms excludes or limits liability for:

Fraud or intentional misconduct
Gross negligence where liability cannot be limited
Personal injury caused by legally actionable conduct
A customer's non-waivable statutory rights
Any liability that applicable law does not permit us to exclude

You agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of the website, infringement of another party's rights, fraud, or material violation of these Terms.

This section will be interpreted only to the extent permitted by applicable law.

20. Governing Law, Disputes, Changes And Contact Information

These Terms and purchases made through our United States store are governed by applicable United States federal law and the laws of the State of Florida, without regard to conflict-of-law rules, except where the consumer-protection laws of another jurisdiction must apply.

Before filing a formal claim, customers are encouraged to contact us and provide:

Their name
Order number
Contact information
A description of the issue
The resolution requested
Relevant supporting documents

We will make reasonable efforts to investigate and resolve the matter directly. Contacting us first does not remove any legal or payment-card rights available to the customer.

Subject to applicable consumer law, legal proceedings relating to these Terms may be brought in a court with lawful jurisdiction in Florida.

If one provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the extent legally possible.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

These Terms, together with the policies referenced in them, constitute the agreement governing use of our website and purchases from our store.

We may update these Terms when our services, policies, technology, or legal obligations change. The revised version will be published with an updated effective date. Changes will apply prospectively and will not retroactively remove rights applicable to completed purchases.

Questions about these Terms may be directed to: