FAQs

Frequently Asked Questions (FAQ)

Welcome to the Perella Bags FAQ page. Here you'll find helpful information about our handbags, orders, payments, shipping, returns, refunds, and customer support.

About Perella Bags

What is Perella Bags?
Perella Bags is an online store specializing in ladies' handbags, with a focus on well-made, everyday-ready totes, crossbody bags, shoulder bags, and clutches.

What is your vision?
Our vision is to become a trusted online destination for women looking for stylish, practical, and quality handbags.

What is your mission?
Our mission is to offer a carefully selected range of ladies' handbags while providing clear product information, reliable customer service, and a transparent shopping experience. We aim to build long-term customer relationships through honest communication, dependable support, and continuous improvement.

What product categories do you offer?

Tote Bags
Crossbody Bags
Shoulder Bags
Clutches

Product availability within each category may change based on stock.

Are the products sold on Perella Bags authentic?
Yes. All products sold on Perella Bags are quality-checked before being listed for sale, and we source our inventory from reputable suppliers and partners.

Are product images accurate?
We strive to provide accurate images and descriptions. Minor variations may occur due to manufacturing updates, display settings, lighting, or device screen differences.

Where are you located?
Business Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States

How can I contact customer support?
Business Email: business@prellabags.store
Business Phone: +1 (786) 250-0524
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time); Saturday & Sunday: Closed

Orders

How do I place an order?
Browse our bag collection, select your preferred style and color where applicable, add it to your cart, review your order, and complete checkout with accurate billing and shipping information. You'll receive an order confirmation email once your order is placed.

Can I modify my order after placing it?
Order changes may be possible if processing hasn't started yet. Please contact customer support as soon as possible with your order number and requested changes.

Can I cancel my order?
Cancellation requests may be accepted if processing has not yet started. Once an order enters processing or shipment, cancellation may no longer be possible.

Can I change my shipping address?
Please contact customer support immediately if you need an address change. This may only be possible before processing or shipment begins. Customers are responsible for providing complete and accurate shipping information at checkout.

Payments

What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, UnionPay, and Google Pay. Available methods are also shown at checkout.

Is my payment information secure?
Yes. We use industry-standard security measures, and payments are processed through authorized payment providers. We do not directly store complete card information.

Shipping

What is your order processing time?
Orders are processed within 1–2 business days, Monday through Friday.

What is your order cut-off time?
Our daily cut-off time is 4:00 PM Eastern Time. Orders placed before the cut-off may begin processing the same business day; orders placed after may begin processing the next business day.

What is your shipping fee?
We offer free shipping on all orders, with no minimum purchase required.

What is the estimated transit time?
Estimated transit time is 5–7 business days after processing.

What is the estimated total delivery time?
Total estimated delivery time is approximately 6–9 business days (1–2 days processing + 5–7 days transit). Delivery times are estimates and may be affected by carrier delays, weather, holidays, or address issues outside our control.

Do you provide tracking information?
Yes. You'll receive tracking details by email once your order ships, usually active within 24–48 hours of dispatch.

What happens if I enter the wrong address?
Customers are responsible for providing accurate shipping information at checkout. If you notice an error, contact us as soon as possible — we can't guarantee changes once an order has shipped.

Returns & Refunds

What is your return window?
Customers may request a return within 60 days of receiving their order.

How do I request a return?
Contact customer support by email with your full name, order number, and reason for the return. Please wait for return instructions before sending anything back.

Who pays for return shipping?
Customers are responsible for return shipping costs.

Do you provide return labels?
No. Customers are responsible for obtaining and purchasing their own return shipping label.

Do you charge restocking fees?
No. Our restocking fee is $0.00.

What condition must a returned bag be in?
Returned bags should be unused, undamaged, and returned with original packaging and tags, unless otherwise stated in our Return and Refund Policy.

How long do refunds take?
Approved refunds are generally processed within 15 business days after the returned item is received and inspected. Additional time may be needed for your bank to display the refund.

How will I receive my refund?
Refunds are issued to the original payment method used for the purchase.

Can I exchange my bag for another color or style?
Exchange availability depends on current stock. Contact customer support with your order number and the item you'd like instead.

Product Information

Are products covered by a warranty?
Warranty coverage may vary by product. Contact customer support for details on a specific item.

Account Questions

Do I need an account to place an order?
You can check out as a guest or create an account for easier order tracking and history.

How do I update my account information?
If account editing is available on your account page, you can update your details there. Otherwise, contact customer support for help.